Shipping policy
Welcome to Store of Helian Polymers!
We are committed to delivering your order as quickly and affordably as possible. Our shipping policy is designed to provide you with a smooth shopping experience, ensuring your items arrive in perfect condition.
1. Shipping Options
We offer the following shipping options to our customers in the Netherlands:
Standard Shipping: Estimated delivery within 3-5 business days.
Express Shipping: Estimated delivery within 1-2 business days for orders placed before 2 PM CET.
Please note that delivery times are estimates and may vary due to external factors beyond our control.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping option selected. You can view the estimated shipping cost at checkout before completing your purchase.
Standard Shipping: The cost will be displayed at checkout.
3. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery via the carrier's website.
4. Delivery Areas
We ship to all addresses within the Netherlands, including residential, business addresses. However, there might be restrictions on express shipping to certain remote or less accessible locations.
5. International Shipping
We ship world wide with exclusion of some international destinations .
6. Customs and Import Taxes
For orders shipped outside the Netherlands in the future, customers will be responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
7. Damaged or Lost Orders
We take great care in packing your order, but in the rare event that your package arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
8. Changes to Your Order
If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible. We cannot guarantee the change can be made, but we will do our best to accommodate your request.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at sales@helianpolymers.com. Our team is here to ensure your shopping experience is as seamless and enjoyable as possible.
We are committed to delivering your order as quickly and affordably as possible. Our shipping policy is designed to provide you with a smooth shopping experience, ensuring your items arrive in perfect condition.
1. Shipping Options
We offer the following shipping options to our customers in the Netherlands:
Standard Shipping: Estimated delivery within 3-5 business days.
Express Shipping: Estimated delivery within 1-2 business days for orders placed before 2 PM CET.
Please note that delivery times are estimates and may vary due to external factors beyond our control.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping option selected. You can view the estimated shipping cost at checkout before completing your purchase.
Standard Shipping: The cost will be displayed at checkout.
3. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery via the carrier's website.
4. Delivery Areas
We ship to all addresses within the Netherlands, including residential, business addresses. However, there might be restrictions on express shipping to certain remote or less accessible locations.
5. International Shipping
We ship world wide with exclusion of some international destinations .
6. Customs and Import Taxes
For orders shipped outside the Netherlands in the future, customers will be responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
7. Damaged or Lost Orders
We take great care in packing your order, but in the rare event that your package arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
8. Changes to Your Order
If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible. We cannot guarantee the change can be made, but we will do our best to accommodate your request.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at sales@helianpolymers.com. Our team is here to ensure your shopping experience is as seamless and enjoyable as possible.